Return Policy

Should you be unhappy with any part of your order, we encourage you to contact us immediately at hello@kinenyoga.com . We are committed to doing whatever we can to resolve the situation to your satisfaction!

If you would like to return your Kinen Yoga product for a refund or exchange, please contact us within 14 days of delivery. Provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact, your return can be processed.

Kindly note that for non-faulty returns, we ask that our customers cover a return label fee, and returns of items with damaged packaging will incur a handling charge to be designated by us on a per-product basis. This does not affect your statutory rights. Please note, we are unable to accept returns of the Kinen Yoga x You product due to its bespoke nature, except in the case of a quality concern.

We ask that you contact us first so that we can organize the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost of initial shipping, return shipping, or replacement shipping.

The package is your responsibility until it reaches us, so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

We kindly ask for your consideration of environmental sustainability when making online purchases. Kinen Yoga is particularly concerned with the additional carbon footprint of sending packages back and forth. We seek to have the most efficient service possible to prevent unnecessary wastage of resources. It's very important to us that we manage returns efficiently, which is why we'd always prefer to discuss the matter with you first.

Please feel free to get in touch anytime to discuss any part of this policy in greater detail, and we'd be happy to help.